RT-04 ROUTING
Call routing that puts every caller through to the right person
Call routing decides whose phone rings when your business number gets a call: ring three teammates at once, ring them in order, or follow business hours and send late calls to voicemail. Phoner includes team routing and ring groups on the Team plan at $29 per user per month.
Forwarding sends every call to one cell phone and one voicemail. Routing treats the team as a system: available people ring, busy people are skipped, and no call ends anywhere you did not choose.
ON TEAM · $29/USER/MO
What team call routing gives you
01
Ring groups, two flavors
Ring everyone at once when speed wins, or round-robin in order when fairness and focus win. Change it per group in one click.
02
Hours you control
Weekdays 8 to 6 rings the floor; Saturday rings the on-call phone; 2 am goes to voicemail with a polite greeting. Each line keeps its own schedule.
03
Failover, always
If nobody picks up in 20 seconds, the call moves: next group, a cell number, or voicemail to text. The worst case is a transcript in your inbox, not silence.
04
Status the team can see
Availability lamps show who is on a call or off shift, so routing skips them automatically and nobody gets double-rung.
How to set up call routing in Phoner
Create a ring group
Pick the teammates, choose simultaneous or in-order ringing, and set the no-answer timeout.
Set hours and failover
Give the group a schedule and a fallback: another group, an outside number, or a transcribed mailbox.
Connect it to a line or menu
Point a number or a phone menu branch at the group. Test-call it and watch the route it takes.
Want the whole picture? See the cloud phone system, explained walkthrough from number to first call.
Routing, menus, and mobile: one system
Routing pairs naturally with an IVR phone menu: the menu asks, routing delivers. Sales branch to the sales group, support to support, and every unanswered leg lands in voicemail to text so the message is read, not archived unheard. If you are coming from a plain redirect on a carrier line, the business call forwarding service page compares the two approaches honestly, star codes included.
A phone system for remote teams runs its whole day on these rules: the same ring group reaches a laptop in Lisbon and the business phone number app in Denver, and the caller cannot tell the difference. If you are deciding how the group itself should behave, what is a ring group compares simultaneous, sequential, and round-robin ringing, and forwarding business calls to a cell phone covers what routing does that carrier call forwarding cannot. Still comparing approaches? What is VoIP explains the plumbing that makes this possible.
Call routing: common questions
Simultaneous wins when the caller matters most, like new leads: first to answer takes it. In-order round robin wins for support desks where you want even load and fewer interruptions. Many teams use both, per line.
You choose the failover: another ring group, an outside number, or voicemail. With voicemail to text, an unanswered call becomes a readable transcript in about 30 seconds, so it gets handled instead of lost.
No. Routing rings the Phoner apps on iOS, Android, desktop, and web. Optional SIP desk phones are supported if someone insists on real plastic.
Features that work this line
IVR-03 MENU
IVR phone menu
A visual press-1 menu builder that routes callers in about 10 minutes.
IVR phone menuVM-02 VOICEMAIL
Voicemail to text
Every voicemail transcribed in about 30 seconds, pushed to app and email.
Voicemail to textAP-10 APPS
Mobile app
iOS, Android, desktop, and web apps that keep work and personal separate.
Business phone number appRT-04 ROUTING · Your line is open
No more calls dying in one voicemail
Ring groups and routing rules on the Team plan, $29 per user per month.