TX-05 TEXTING
Business text messaging from the number customers already call
Business text messaging lets you send and receive SMS and MMS from your business phone number, the same local or toll-free number customers call. Phoner includes texting with a shared team inbox on the Team plan at $29 per user per month, with carrier registration handled for you.
Customers read texts within minutes; a voicemail can wait until Thursday. Appointment confirmations, on-my-way notices, and quote follow-ups get answered because they arrive as a text from a number the customer already saved.
ON TEAM · $29/USER/MO
What SMS from your business number changes
01
One number, calls and texts
Customers save one number and use it both ways. No personal cells in the loop, no separate texting app showing a different number.
02
A shared inbox, not a silo
The whole team sees the thread. When Dana is out, Marcus answers the customer without asking them to repeat anything.
03
Templates for the repeat messages
On-my-way, appointment reminder, invoice sent: saved templates turn the 40 texts a day into minutes of work.
04
Carrier registration handled
US carriers require A2P registration for business SMS. We file it for you, and most registrations complete within a few business days.
How to set up business texting in Phoner
Turn on texting for a line
Enable SMS on any local or toll-free number. We submit the carrier registration on your behalf.
Invite the team to the inbox
Threads are shared per line, so anyone on shift can pick up a conversation mid-stream.
Text from any device
Send and receive in the iOS, Android, desktop, and web apps. MMS is included for photos.
Want the whole picture? See the cloud phone system, explained walkthrough from number to first call.
Texting as part of the call flow
Texting closes the loops that calling opens. A missed call captured by voicemail to text often gets a faster answer as a text than as a call back, and a local phone number for business with texting enabled reads like a neighbor, not a call center.
A phone system for startups lives in this pattern: demo scheduled by text, reminder by text, then the call itself on the business phone number app when it is time to talk. Comparing options first? The business text messaging service guide weighs per-user texting against credit-based tools and covers the carrier registration. Setting up from scratch? How to get a business phone number walks through picking the number that will carry both your calls and your texts.
Business texting: common questions
US carriers require businesses that text to register their brand and use case: A2P 10DLC for local numbers, verification for toll-free. We file the paperwork as part of setup, and most approvals take a few business days.
Yes. Texting is a shared inbox per line: everyone on the line sees the same threads, and every reply goes out from the business number.
Yes, after toll-free verification, which we handle. Both SMS and MMS work on local and toll-free numbers.
Features that work this line
VM-02 VOICEMAIL
Voicemail to text
Every voicemail transcribed in about 30 seconds, pushed to app and email.
Voicemail to textLN-08 LOCAL
Local numbers
Any US or Canada area code, included on every plan.
Local phone number for businessAP-10 APPS
Mobile app
iOS, Android, desktop, and web apps that keep work and personal separate.
Business phone number appTX-05 TEXTING · Your line is open
Meet customers in the thread they answer
Business texting with a shared inbox on the Team plan, $29 per user per month.