UC-10 PROPERTY MGMT
Property management phone system that splits leasing, maintenance, and owner calls
A phone system for property management splits leasing, maintenance, and owner calls with a menu, rings the on-call tech after hours, and texts tenants updates from the office number. Phoner runs it from the phones your team already carries, from $15 per user per month, with no hardware.
Leasing prospects, tenant maintenance, and owners all dial the same office line. Whoever answers first fills the unit, fixes the leak, and keeps the account.
Where a management office loses calls
Three ways the current setup quietly hands callers to somebody else.
Pain 01
Missed leasing calls keep units vacant
A prospect touring apartments calls five listings and books a showing with whoever picks up. A leasing call that goes to voicemail is often days of extra vacancy, and vacancy is the single most expensive number in the portfolio.
Pain 02
Maintenance emergencies reach a mailbox at 2 AM
A burst pipe or a no-heat call in a cold snap needs a live path to the on-call tech, not an office mailbox that gets checked at 9 AM. By morning a small leak is a claim and a furious tenant.
Pain 03
One overloaded line, everyone on hold
Leasing, rent questions, maintenance, and owners all hit the same number. Callers give up, the office sounds understaffed, and the manager spends the day triaging calls instead of running the properties.
Route every caller to the right team
Every outcome below is a switch you flip in the dashboard, not a project you scope.
A menu splits leasing, maintenance, and owners
Callers press 1 to tour a unit, 2 for maintenance, 3 for owners and accounting. The IVR phone menu sends each one to the right team, so a leasing prospect never waits behind a rent question.
Emergency maintenance rings the on-call tech
After hours, call routing skips the closed office and rings the on-call maintenance line or forwards to the tech's cell, so a real emergency reaches a person in seconds instead of a morning voicemail.
Missed calls come back as text
When the office is slammed, voicemail to text transcribes a tenant's message to the manager's phone instantly, with the unit and callback number, so a maintenance request is a two-tap reply, not a mailbox to dig through later.
Text tenants reminders and updates
Send rent reminders, showing confirmations, and "the tech is on the way" updates with business texting from the office number, so tenants recognize who is texting and nobody hands out a personal cell.
The after-hours message is what stands between a 2 AM emergency and a morning mess. Our after-hours voicemail scripts give you word-for-word greetings for the maintenance line, the leasing line, and the closed office.
How a real call plays out
Straight from the operator's call sheet, next to the math the decision maker actually runs.
It is 9:50 PM and a tenant in unit 14B has no heat with a cold snap coming. She calls the office number. The menu answers, she presses 2 for maintenance, and the after-hours rule skips the closed office and rings the on-call tech's cell. He picks up, reads the unit and address from the transcript already on his phone, and schedules a morning visit, texting her the arrival window from the office line. The property manager reads the whole thread at 7 AM. Nothing fell through the closed office.
One extra vacant day on an $1,800 unit costs about $60 in lost rent, and a missed leasing call can add a week of vacancy. A ten-seat management office on the Team plan runs $290 a month. If faster answering fills units even a few days sooner across the portfolio, the phone system pays for itself on a single unit.
See it answer for your team
Pick a number, build the menu, and run an incoming call through the switchboard. It takes about 20 seconds, right here.
01 · Pick your number
02 · Your phone menu
03 · Incoming call
Press a key to answer the menu yourself
Voicemail to text
transcribed · texted to you · 0:42
Call sheet
Today
This number can be yours in about 5 minutes.
Recording consent laws vary by state and country. You are responsible for lawful use.
Questions property managers ask first
Yes. An after-hours rule sends the maintenance option straight to the on-call tech's cell or a dedicated emergency line, so a real emergency reaches a person any hour. Routine requests can take a message that arrives as a text with the unit number, ready for the morning.
Yes. Number porting is free and we handle the carrier paperwork. Your current office number keeps ringing during the port, which usually takes one to two weeks, and a temporary number works instantly so nothing goes dark.
Yes. Extra numbers are $5 per month each, so a property, a leasing line, and a maintenance line can each have their own number while every call still lands in one shared system the whole office can answer.
What it costs, in plain numbers
Per user, month to month, unlimited US and Canada calling on every plan. Yearly billing saves about 20 percent.
Starter
$15
per user / mo yearly · $19 monthly
Team · Most popular
$29
per user / mo yearly · $35 monthly
Business
$59
per user / mo yearly · $69 monthly
Enterprise
Custom
Talk to sales · SSO
Most teams like yours pick Team at $29 per user per month for the phone menu, team routing, shared numbers, texting, and recording. The full business phone system cost breakdown lists every plan and add-on, including extra numbers at $5 per month.
Also on Phoner: Small business · Startups · Remote teams · Law firms · Real estate · Agencies · Contractors · Accounting firms · Insurance agencies · Restaurants · Car dealerships · Nonprofits
UC-10 PROPERTY MGMT · Your line is open
Answer the next call like a company
Pick a number, build your menu, and answer from the phone already in your pocket. Live in about 5 minutes, from $15 per user per month, no contracts.
No credit card to get started. Cancel any time.