RC-06 RECORDING
Call recording software with consent tools built in
Call recording software captures your business calls so you can review quotes, train new hires, and settle what was actually said. Phoner records with a consent announcement callers hear up front and per-line toggles you control, on the Team plan at $29 per user per month.
Recordings sit in the call log next to the time, caller, and line, tagged when the consent announcement played. Team keeps recordings for 90 days; Business keeps them for as long as you stay.
ON TEAM · $29/USER/MO · UNLIMITED RETENTION ON BUSINESS
What recorded calls do for a small team
01
Consent is part of the flow
An announcement plays before recording starts, so callers hear it every time. You choose the wording and which lines record at all.
02
The end of he-said-she-said
The quoted price, the agreed date, the approved change order: play it back. One settled dispute pays for a year of the plan.
03
Training on real calls
New hires learn from your ten best calls instead of a script, and managers review the hard ones with the audio in front of them.
04
Retention that fits the plan
Team keeps 90 days of recordings; Business keeps unlimited history, with an audit log tracking who listened to what.
How to set up call recording in Phoner
Choose which lines record
Recording is off until you turn it on, per line. The sales line can record while the private line never does.
Pick the announcement
Use the standard consent wording or write your own. It plays before every recorded call.
Review from the call log
Each recorded call shows in the log with time, caller, duration, and a consent tag. Play it back, download it, or share it with the team.
Want the whole picture? See the cloud phone system, explained walkthrough from number to first call.
Recording alongside the rest of the line
Recording works best on lines with structure in front of them. An IVR phone menu can carry the recording notice on exactly the branches where it applies, call routing decides which recorded line rings which group, and calls that miss entirely still surface as voicemail to text transcripts.
Consent-sensitive teams, like a phone system for law firms, usually start with this page, and the legal side genuinely varies: one-party and two-party consent states differ. Our plain-English summary of call recording laws by state maps the differences (it is not legal advice), and pricing shows exactly what Team and Business include.
CONSENT AND LAWFUL USE
Call recording and consent laws vary by state and country. Phoner gives you consent tools (announcements, per-line recording toggles), but you are responsible for lawful use and for getting consent where required.
Call recording: common questions
It depends on where you and the caller are. Some US states require one party to consent, others require everyone. Phoner gives you consent tools, announcements and per-line toggles, but you are responsible for lawful use and for getting consent where required. Our call recording laws guide is a starting point, not legal advice.
Line owners and admins by default. On Business, role permissions and the audit log control and track access, so review stays deliberate instead of casual.
90 days on Team, unlimited retention on Business. You can download or delete recordings at any time on either plan.
Features that work this line
IVR-03 MENU
IVR phone menu
A visual press-1 menu builder that routes callers in about 10 minutes.
IVR phone menuRT-04 ROUTING
Call routing
Ring groups, hours rules, and failover so no call dies in one voicemail.
Call routingVM-02 VOICEMAIL
Voicemail to text
Every voicemail transcribed in about 30 seconds, pushed to app and email.
Voicemail to textRC-06 RECORDING · Your line is open
Know what was said on every call
Call recording with consent announcements on the Team plan, $29 per user per month.