UC-06 AGENCY
Phone system for agencies: a dedicated line for every client pod
A phone system for agencies gives each client account its own number, shared by everyone on that pod, so a client call never depends on one account manager's cell. Phoner adds a new client line in about a minute for $5 per number per month.
Clients do not call agencies; they call people. The trick is making sure the person who answers is whoever on the pod is actually free.
Where agencies lose clients
Three ways the current setup quietly hands callers to somebody else.
Pain 01
Client relationships live on one person's cell
The client saves the account manager's personal number, and when that AM is at lunch, on leave, or at a new job, the account's phone line effectively goes with them.
Pain 02
Shared lines with no rules
One office number rings a random desk. Whoever answers takes a message for someone else, and the client tells the story twice.
Pain 03
No record of what was promised
Scope agreed on a call and disputed at invoice time costs real margin. Without a recording, it is your account manager's memory against the client's.
Client lines your whole pod can answer
Every outcome below is a switch you flip in the dashboard, not a project you scope.
Every client gets a pod line
Shared numbers with team call routing ring the whole pod at once or in order: the AM first, then the project lead, then the studio. The client always reaches someone who knows the account.
Scope calls, on the record
With call recording software and its consent announcement, scope and approval calls are recorded and attached to the account, which settles most invoice disputes before they start.
Approvals by text, from the client line
Clients approve proofs faster over text. Business text messaging from the pod number keeps those approvals in one shared thread instead of scattered across five personal phones.
Setting up a line per client? Borrow a script from our professional voicemail greeting examples so every client number answers in that client's language, not with a generic beep.
How a real call plays out
Straight from the operator's call sheet, next to the math the decision maker actually runs.
Your largest retainer client dials their dedicated line at 11:20 AM. Their account manager is in a pitch, so the cord slides to the project lead, who answers on the second ring and takes the change request directly. The recording and a summary land in the pod's thread, and when the AM steps out of the pitch there is nothing to chase. The client never heard a hold tone, and never learned the AM was out.
A typical retainer runs $2,000 to $10,000 a month. A ten-person agency on the Team plan costs $290 a month, and a dedicated line for each of eight clients adds $40. If pod lines and recorded scope calls keep one $3,000-a-month retainer from churning a single month earlier, that covers the whole system for about ten months.
Recording and consent
Call recording and consent laws vary by state and country. Phoner gives you consent tools (announcements, per-line recording toggles), but you are responsible for lawful use and for getting consent where required.
See it answer for your team
Pick a number, build the menu, and run an incoming call through the switchboard. It takes about 20 seconds, right here.
01 · Pick your number
02 · Your phone menu
03 · Incoming call
Press a key to answer the menu yourself
Voicemail to text
transcribed · texted to you · 0:42
Call sheet
Today
This number can be yours in about 5 minutes.
Recording consent laws vary by state and country. You are responsible for lawful use.
Questions agencies ask first
Yes. Extra numbers are $5 per number per month. Each one gets its own greeting, business hours, and ring order, so the Corewood line can behave completely differently from the Halyard line while both ring the same pod.
The number and its full call history stay in your workspace. Point the routing at the new account manager in about a minute; the client keeps calling the same number, and most never notice the handoff.
What it costs, in plain numbers
Per user, month to month, unlimited US and Canada calling on every plan. Yearly billing saves about 20 percent.
Starter
$15
per user / mo yearly · $19 monthly
Team · Most popular
$29
per user / mo yearly · $35 monthly
Business
$59
per user / mo yearly · $69 monthly
Enterprise
Custom
Talk to sales · SSO
Most teams like yours pick Team at $29 per user per month for the phone menu, team routing, shared numbers, texting, and recording. The full business phone system cost breakdown lists every plan and add-on, including extra numbers at $5 per month.
Also on Phoner: Small business · Startups · Remote teams · Law firms · Real estate · Contractors · Accounting firms · Insurance agencies · Property management · Restaurants · Car dealerships · Nonprofits
UC-06 AGENCY · Your line is open
Answer the next call like a company
Pick a number, build your menu, and answer from the phone already in your pocket. Live in about 5 minutes, from $15 per user per month, no contracts.
No credit card to get started. Cancel any time.