UC-17 Moving
Phone system for moving companies that catches the quote call while the crew is on a truck
A phone system for moving companies puts one company number on the owner, estimator and dispatcher phones, lets callers choose quotes, dispatch or billing by keypress, rolls an unanswered call to the next person, and turns missed calls into voicemail transcripts and text replies. Phoner is $9 per user per month on Starter and $17 on Team, billed yearly, with menus, routing and business texting on Team.
Most people call three movers for quotes in one sitting. The company that picks up, or texts back within minutes, usually gets the walkthrough booked.
Where a moving company loses jobs to the phone
Three ways the current setup quietly hands callers to somebody else.
Pain 01
The estimator is in a stranger's living room
A walkthrough takes 30 to 45 minutes and the phone stays in a pocket. The next caller asking for a quote reaches voicemail and keeps dialing down the list.
Pain 02
Crew calls bury customer calls
On a move day the dispatcher fields movers asking about a lift gate or a parking permit. A new customer on the same line waits or hangs up.
Pain 03
Quotes and confirmations sit on personal cells
When an estimator texts a price from a personal phone, the thread leaves with that person. The office cannot see what was promised for a Saturday move.
One company number and a path for every caller
Every outcome below is a setting you flip, not a project you scope.
Quotes, dispatch and billing kept apart
An IVR phone menu lets a caller press 1 for a quote, 2 for a move already booked or 3 for billing, so a crew question never blocks a new customer.
Calls that roll to the next person
Set call routing so the office rings first, then the estimator, then the owner. After hours a business hours schedule sends callers to voicemail with a text transcript.
Quote follow-ups by text
Send a quote range or a confirmation for Saturday morning with business texting from the company number, with replies in a shared inbox. Texting goes live on a number once carrier registration is approved, usually a few business days.
Work from your own phone as the company line
Estimators and the dispatcher sign into the mobile app and call as the company number, so customers never see a personal cell and the owner can answer from a job site.
Companies that record quote calls to settle disputes over what was agreed should check the rules. Our state-by-state guide to call recording laws shows which states need every party to agree.
How a real call plays out
Straight from the operator's call sheet, next to the math the decision maker actually runs.
On a Tuesday at 10:05 a customer calls for a two-bedroom quote. The office is on another line, so the call rolls to the estimator, who is mid-walkthrough and does not answer. It lands in voicemail, and within minutes the transcript is in the shared inbox. The office texts a quote range and a walkthrough time, and the customer replies yes. At 4:40 the dispatcher takes a crew call on key 2 without touching the quote line.
A small mover with an owner, an estimator and a dispatcher is three seats. On Team, which includes the menu, routing and business texting, that is $51 a month billed yearly, or $105 month to month. One extra booked move from a call that used to ring out covers it.
Recording and consent
Phoner is a business phone system. It does not hold callers in a queue, route by skill or longest idle time, track crews or trucks, or offer a HIPAA BAA. It does not integrate directly with moving software or lead marketplaces. A national van line with a call center should look at a contact center platform. A one to ten person mover that needs calls answered, sorted and texted back fits well.
See it answer for your team
Pick a number, build the menu, and run an incoming call through the switchboard. It takes about 20 seconds, right here.
01 · Pick your number
02 · Your phone menu
03 · Incoming call
Press a key to answer the menu yourself
Voicemail to text
transcribed · texted to you · 0:42
Call sheet
Today
Request this number today. It is usually assigned the same business day.
Recording consent laws vary by state and country. You are responsible for lawful use.
Questions moving companies ask first
Yes. Number porting is free and our team handles the carrier paperwork. Your existing number keeps ringing while the transfer completes, which usually takes one to two weeks, and a temporary number is assigned in the meantime.
No. Calls ring in the Phoner app on any phone or computer, so there is no hardware to buy. If you want a desk phone in the office, standard SIP desk phones are supported, or you can keep using a cell.
The call rolls through your ring order, then goes to voicemail. The voicemail is transcribed and sent to the shared inbox as text, so someone can reply by text in a minute instead of calling back blind.
What it costs, in plain numbers
Per user, month to month, unlimited US and Canada calling on every plan. Yearly billing saves 50 percent. Every plan starts at 3 users.
Starter
$9
per user / mo yearly · $19 monthly
Team · Most popular
$17
per user / mo yearly · $35 monthly
Business
$34
per user / mo yearly · $69 monthly
Enterprise
$59
per user / mo yearly · $118 monthly
Most teams like yours pick Team at $17 per user per month billed yearly for the phone menu, team routing, shared numbers, texting, and recording. The full business phone system cost breakdown lists every plan and add-on, including extra numbers at $5 per month.
Also on Phoner: Small business · Startups · Remote teams · Law firms · Real estate · Agencies · Contractors · Accounting firms · Insurance agencies · Property management · Restaurants · Car dealerships · Nonprofits · Financial advisors · Staffing agencies · Auto repair shops · Pest control · Towing · Landscaping
UC-17 Moving · Your line is open
Answer the next call like a company
Pick a number, build your menu, and answer from the phone already in your pocket. Requested in minutes, assigned the same business day, from $9 per user per month billed yearly, no contracts.
No credit card to get started. Cancel any time.