UC-03 REMOTE
Phone system for remote teams: one company number, answered from anywhere
A phone system for remote teams puts your company number in the cloud, so calls ring people instead of desks: a laptop in Lisbon, a phone in Denver. Phoner routes by schedule and availability from $15 per user per month, with no office hardware at all.
The office line should not assume there is an office. Route by hours and availability, and the caller never learns the company spans nine timezones.
Where remote teams lose calls
Three ways the current setup quietly hands callers to somebody else.
Pain 01
The office line rings an empty office
The number is tied to a desk phone nobody sits at. Calls forward to whichever teammate set it up years ago, or to nobody at all.
Pain 02
Coverage gaps between timezones
The east coast signs off at 5 PM, the west coast is at lunch, and the 4:55 caller gets voicemail while three available teammates never hear a ring.
Pain 03
Customer calls vanish into personal phones
When calls land on private cells there is no shared record, no handoff, and no way to cover for a teammate on vacation.
One number that follows the sun
Every outcome below is a switch you flip in the dashboard, not a project you scope.
Routing that follows working hours
Business-hours schedules and call routing send each call to whoever is on shift: east coast mornings, mountain afternoons, and an on-call ring group for the edges.
Any device is the office phone
The business phone number app answers on iOS, Android, desktop, and the browser, so a kitchen-table laptop is exactly as much the office as a desk in a high-rise.
Missed calls become shared text
With voicemail to text, an overnight message is a transcript the whole team reads at standup, not a mystery sitting in one person's mailbox nine timezones away.
Moving off a landline or a legacy PBX? Start with what is VoIP, a plain-English explanation of how internet calling works and what it changes for a distributed team.
How a real call plays out
Straight from the operator's call sheet, next to the math the decision maker actually runs.
A customer dials at 4:55 PM Eastern. Your Boston teammate signed off five minutes ago, so the schedule skips her and rings Denver, where it is 2:55 PM. Denver is on another call, so the cord slides to Salt Lake, who answers on the second ring. The caller heard eight seconds of ringing. Nobody stayed late, and nobody in Boston even saw a notification.
A five-person team spread across three timezones covers an 11-hour business day with normal shifts and one routing rule, and nobody works late. At $29 per user on Team that is $145 a month; keeping one $99-per-month customer who would have churned after an unanswered support call covers most of the year.
See it answer for your team
Pick a number, build the menu, and run an incoming call through the switchboard. It takes about 20 seconds, right here.
01 · Pick your number
02 · Your phone menu
03 · Incoming call
Press a key to answer the menu yourself
Voicemail to text
transcribed · texted to you · 0:42
Call sheet
Today
This number can be yours in about 5 minutes.
Recording consent laws vary by state and country. You are responsible for lawful use.
Questions remote teams ask first
Yes. Every line has a business-hours schedule, and routing rules check who is on shift and available before a call rings anyone. Outside everyone's hours, callers hear your after-hours greeting and the message arrives as voicemail to text.
No. Each person installs the app on their own phone or laptop and answers the company line there. Work calls stay separate from their personal number, and their personal cell is never exposed to callers.
What it costs, in plain numbers
Per user, month to month, unlimited US and Canada calling on every plan. Yearly billing saves about 20 percent.
Starter
$15
per user / mo yearly · $19 monthly
Team · Most popular
$29
per user / mo yearly · $35 monthly
Business
$59
per user / mo yearly · $69 monthly
Enterprise
Custom
Talk to sales · SSO
Most teams like yours pick Team at $29 per user per month for the phone menu, team routing, shared numbers, texting, and recording. The full business phone system cost breakdown lists every plan and add-on, including extra numbers at $5 per month.
Also on Phoner: Small business · Startups · Law firms · Real estate · Agencies · Contractors · Accounting firms · Insurance agencies · Property management · Restaurants · Car dealerships · Nonprofits
UC-03 REMOTE · Your line is open
Answer the next call like a company
Pick a number, build your menu, and answer from the phone already in your pocket. Live in about 5 minutes, from $15 per user per month, no contracts.
No credit card to get started. Cancel any time.