NP-07 PORTING
Number porting: keep the number your customers already know
Number porting moves your existing business number, landline, cell, or VoIP, over to Phoner. Porting is free, our team files the carrier paperwork for you, most ports complete in 1 to 2 weeks, and your number keeps ringing the whole time.
The number on ten years of business cards, truck doors, and map listings is often the most valuable thing about the old phone system. It moves; the old bills do not.
PORTING FREE · ON EVERY PLAN
Why teams port instead of starting over
01
Zero downtime
Your number stays live with the old carrier until the instant it cuts over to Phoner. Callers never hit a dead line, and you answer on the new apps the same day.
02
We do the paperwork
Ports fail on typos: an address or account number that does not match the carrier record exactly. Our team checks the letter of authorization against your bill before filing, which is why our ports rarely bounce.
03
Free, including toll-free
Porting costs nothing at Phoner, whether it is one landline or a block of numbers with an 800 line. Some carriers charge to release a number; that side is theirs, not ours.
04
Start now, port in the background
Pick a temporary number and be answering in about 5 minutes. When the port completes, both numbers ring the same system.
How porting works at Phoner
Tell us the number
Submit the number plus a recent carrier bill. We prepare the letter of authorization for your signature.
We file and track the port
We submit to the carriers and chase the status. Most ports finish in 1-2 weeks; complex landline blocks can take longer.
Cutover day, nothing to do
The number switches to Phoner and your menu, routing, and voicemail apply immediately. Then you can cancel the old service.
Want the whole picture? See the cloud phone system, explained walkthrough from number to first call.
What to set up while the port runs
Most teams use the porting window to build the system the number deserves: an IVR phone menu so callers stop hunting for extensions, and call routing hours and ring groups so the old number arrives to a better phone system than it left.
A typical small business phone system move is to port the number painted on the truck and add a fresh toll free number for ads at the same time. Our step-by-step guide on how to port a business phone number lists the documents carriers ask for and the mistakes that cause rejections.
Number porting: common questions
No. The number keeps working with your old carrier until the moment of cutover, then rings Phoner. The switch itself takes minutes, and we schedule it so you barely notice.
Most single numbers port in 1 to 2 weeks. Toll-free numbers and multi-line landline accounts can take a little longer. You get a temporary number instantly, so you are never waiting to start.
Phoner charges nothing to port in, for any number type. Check your old contract, though: some carriers bill an early termination or release fee on their side.
Features that work this line
IVR-03 MENU
IVR phone menu
A visual press-1 menu builder that routes callers in about 10 minutes.
IVR phone menuRT-04 ROUTING
Call routing
Ring groups, hours rules, and failover so no call dies in one voicemail.
Call routingTF-01 TOLL-FREE
Toll-free numbers
800, 833, and 844 numbers that make a 3-person team sound national.
Toll free numberNP-07 PORTING · Your line is open
Bring your number with you
Free porting with zero downtime. Start on a temporary number in about 5 minutes.