UC-19 Towing
Phone system for towing companies that answers the roadside call while drivers are on a hook-up
A phone system for towing companies puts one dispatch number on the owner, dispatcher and office phones, lets callers press for a new tow, an impound release or billing, rolls an unanswered call to the next person, and turns missed calls into voicemail with a text transcript. It runs in an app on any phone, so no desk hardware is needed. Team is $17 per user a month billed yearly.
A driver with a dead battery or a flat on the shoulder calls the first tow company that shows up and books whoever picks up. A missed call at 6 PM is a job handed to the next truck on the list.
Where a towing company loses calls
Three ways the current setup quietly hands callers to somebody else.
Pain 01
The dispatcher is on a call and a second one rings
A stranded driver will not wait on hold. If the line is busy and nothing rolls over, the second caller hangs up and dials the next company.
Pain 02
Impound and billing calls bury new tows
People asking where their car is or what the storage fee is tie up the same line as a driver who needs a truck right now.
Pain 03
Arrival estimates are given from personal phones
When a driver texts an ETA from a personal cell, the office cannot see it, and the customer who calls back reaches nobody who knows the answer.
One dispatch number and a path for every caller
Every outcome below is a setting you flip, not a project you scope.
New tows kept apart from impound calls
An IVR phone menu lets a caller press 1 for a tow, 2 for impound or vehicle release, or 3 for billing, so a lot question never blocks a stranded driver.
Calls that roll to the next person
Set call routing so the dispatcher rings first, then the office, then the owner. Off shift, a business hours schedule sends callers to voicemail with a text transcript.
Arrival estimates by text
Send an ETA or a lot address with business texting from the dispatch number, with replies in a shared inbox. Texting goes live on a number once carrier registration is approved, usually a few business days.
Work from your own phone as the company line
The owner and dispatcher sign into the mobile app and call as the dispatch number, so customers never see a personal cell and the owner can answer from the cab.
Companies that record dispatch calls to confirm a location or a quote should check the rules. Our state-by-state guide to call recording laws shows which states need every party to agree.
How a real call plays out
Straight from the operator's call sheet, next to the math the decision maker actually runs.
At 6:10 PM a driver calls about a dead battery. The dispatcher is on another line, so the call rolls to the office phone, which is not staffed after five and goes to voicemail. The transcript lands in the shared inbox within a minute, the dispatcher texts back an arrival window, and the job is booked before the caller tries a second company.
A small towing company with an owner, a dispatcher and an office manager is three seats. On Team, which includes the menu, routing and business texting, that is $51 a month billed yearly, or $105 month to month. One extra tow booked from a call that used to go unanswered covers a meaningful share of that.
Recording and consent
Phoner is a business phone system. It does not hold callers in a queue, route by skill or longest idle time, track trucks or drivers, or offer a HIPAA BAA. It does not integrate directly with towing dispatch software. A motor club contractor with a call center should look at a contact center product instead.
See it answer for your team
Pick a number, build the menu, and run an incoming call through the switchboard. It takes about 20 seconds, right here.
01 · Pick your number
02 · Your phone menu
03 · Incoming call
Press a key to answer the menu yourself
Voicemail to text
transcribed · texted to you · 0:42
Call sheet
Today
Request this number today. It is usually assigned the same business day.
Recording consent laws vary by state and country. You are responsible for lawful use.
Questions towing ask first
Yes. Number porting is free and our team handles the carrier paperwork. Your existing number keeps ringing while the transfer completes, which usually takes one to two weeks, and a temporary number is assigned in the meantime.
No. Calls ring in the Phoner app on any phone or computer, so there is no hardware to buy. If you want a desk phone in the office, standard SIP desk phones are supported, or you can keep using a cell.
The call rolls through your ring order, then goes to voicemail. The voicemail is transcribed and sent to the shared inbox as text, so someone can reply by text in a minute instead of calling back blind.
What it costs, in plain numbers
Per user, month to month, unlimited US and Canada calling on every plan. Yearly billing saves 50 percent. Every plan starts at 3 users.
Starter
$9
per user / mo yearly · $19 monthly
Team · Most popular
$17
per user / mo yearly · $35 monthly
Business
$34
per user / mo yearly · $69 monthly
Enterprise
$59
per user / mo yearly · $118 monthly
Most teams like yours pick Team at $17 per user per month billed yearly for the phone menu, team routing, shared numbers, texting, and recording. The full business phone system cost breakdown lists every plan and add-on, including extra numbers at $5 per month.
Also on Phoner: Small business · Startups · Remote teams · Law firms · Real estate · Agencies · Contractors · Accounting firms · Insurance agencies · Property management · Restaurants · Car dealerships · Nonprofits · Financial advisors · Staffing agencies · Auto repair shops · Moving companies · Pest control · Landscaping
UC-19 Towing · Your line is open
Answer the next call like a company
Pick a number, build your menu, and answer from the phone already in your pocket. Requested in minutes, assigned the same business day, from $9 per user per month billed yearly, no contracts.
No credit card to get started. Cancel any time.